VeeVee Infotech (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you visit our website or communicate with us through WhatsApp.

1. Information We Collect

A. Personal Information

We may collect the following information when you interact with us:

• Name
• Phone number (including WhatsApp number)
• Email address
• Company name
• Service / project requirements
• Files or documents you share with us through WhatsApp or website

B. Technical Information

When you browse our website:

• IP address
• Browser type & device details
• Operating system
• Pages you visit
• Cookies & analytics information

C. WhatsApp Interaction Data

When you contact us via WhatsApp, we may collect:

• WhatsApp messages you send
• Media files you share (images, documents, screenshots)
• Time and date of communication
• Interaction and support history

We do NOT have access to your WhatsApp contacts, call logs, or private conversations outside our chat.

2. How We Use Your Information

We use your information to:

• Respond to your WhatsApp or website queries
• Provide product or service support
• Share project updates, quotes, or technical help
• Improve communication and service quality
• Maintain internal records
• Send service-related notifications

We never sell, rent, or misuse your WhatsApp number or personal details.

3. WhatsApp Communication & Consent

By messaging us on WhatsApp:

• You agree to receive replies and service-related updates from VeeVee Infotech.
• You give consent to communicate with you for enquiries, support, project discussion, or service follow-ups.
• We may send necessary information like invoices, updates, reminders, or verification messages.

Opt-Out

You can stop receiving WhatsApp messages anytime by sending:

“STOP” or “Unsubscribe”

We will immediately stop sending messages except those required for ongoing service or legal reasons.

4. Sharing of Information

We may share your information only with:

• Technology partners (hosting, analytics, payment service providers)
• WhatsApp or Meta platforms (as part of WhatsApp Business API policies)
• Internal team members managing your project
• Legal authorities if required by law

We do not share your data with advertisers or third parties for marketing.

5. Data Security

We follow industry-standard security measures to protect:

• WhatsApp chat data
• Files you share
• Personal information

WhatsApp messages are end-to-end encrypted, but storing shared files or details may occur for service purposes.

6. Cookies & Tracking (Website Only)

We use cookies for:

• Improving website experience
• Analytics
• Remembering user preferences

You can disable cookies anytime in your browser.

7. Data Retention

We retain your information for:

• Providing services
• Future reference for support
• Legal and accounting requirements

You may request deletion of your WhatsApp chat history or personal details anytime.

8. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Withdraw WhatsApp communication consent
• Opt out of notifications

We respect all data protection guidelines.

9. Third-Party Links

Our website may contain external links.

We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

We do not intentionally collect information from individuals under 16.

11. Changes to This Policy

We may update or modify this Privacy Policy when required due to business, legal, or technical changes. All updates will be reflected with a revised “Last Updated” date at the top of this page.